Frequently asked questions
Quick answers to the questions we hear most. Can't find yours? Contact us directly.
How do I book with you?
Contact us on WhatsApp or by phone. Our team will send a quote with the available options and conditions. Once you approve and pay, we confirm the booking and send your documents.
When is my booking confirmed?
A booking is confirmed once full payment is received and the ticket or voucher is issued. Prices are not guaranteed before confirmation, as they depend on seat and room availability with suppliers.
How can I pay?
By bank transfer to our official accounts in the name of Almusafir Holidays, listed on the Bank Accounts page, or any official payment method our team sends you. Never transfer to any other account.
Can I cancel or change my booking?
Cancellations and changes are subject to the airline, hotel or supplier's rules, which we explain before you confirm. Some fares are non-refundable or non-changeable. See our Cancellation & Refund Policy for details.
Do you guarantee the visa?
No. We help prepare your file, book the appointment and track the application, but the decision rests solely with the embassy. Visa and service fees are non-refundable if the application is refused.
Do you serve companies?
Yes. We offer corporate accounts with a dedicated account manager, and organise conferences, exhibitions, incentive trips and delegation programmes. Get in touch through our Business page.
Will I get a VAT invoice?
Yes, we issue a compliant VAT invoice for every transaction in line with ZATCA regulations.
Is customer service available on weekends?
Yes, our team is available 24/7 by phone and WhatsApp.
Can you organise a group trip?
Absolutely. We design programmes for groups, large families, organisations and delegations, with special group rates.
A real travel consultant is ready for you
Reach us the way that suits you, or visit your nearest branch.